We Got A Bad Review We Liked It

Dated: 06/27/2019

Views: 64

Let me tell you why....

It gives us an opportunity to explain what information a buyer should rely on us for, and what due diligence a buyer should be doing on their own.

Buying a home is a big deal, so is the condition of that home. If you've ever heard the term "buyer beware", this applies to purchasing a home too. On the biggest purchase of your life, are you going to move forward based on a statement of a real estate agent or call upon experts? In this case, our agent did provide bids from a contractor... that was all we had. Regardless, wouldn't you want your own information from your trusted source? 

I have sold hundreds of bank owned homes over the years. We rarely have history on them, or know the extent of the repairs needed. They do not come with a home inspection, detailed bids from licensed contractors, or even a rundown from a former owner. If we have credible information, it is disclosed. Our policy is always to disclose, disclose, disclose. However, the information must be verifiable and directly from an expert... Not what the neighbor said, not what the previous buyer told his agent (most of the time we never hear this anyway), not what some guy said at the open house, or any other third party rumors and opinions. What we can do is "be the source of the source" and point you in the direction of the information you are seeking.... which is exactly what our agent did.

Here are a few other things that we are not allowed to do (and frankly, is not in your best interest to let us do):

  • We should not offer our opinion on property condition. We are not contractors or home inspectors. This is well outside our scope of expertise.

  • We should not be performing due diligence on a buyers behalf. Due diligence includes (but is not limited to) selecting home inspectors, contractors, sewer scope technicians, radon testers,  etc. You should choose your expert, not settle for ours.

  • We should not rely on third party information that cannot be verified, and pass that on as fact to you. A buyer shouldn’t accept that. Should we recommend rumors be looked in to? Of course... and we make that recommendation all of the time.

  • We should not be anything but the source of the source, our job is to be your guide... not feed you information that could be incorrect.

  • We should not relay potentially confidential information from previous transactions. **I should add that most of the time we do not know the reasons transactions fall apart because their agents work for other companies. 

  • We should not verify the status of liens, title issues, utility balances, or anything else along those lines. We are not the title company, we are not the county. We want you to get your questions answered by the source.

  • We should not make speculations about the sales history of the property. Unless we are directly involved in it, we wouldn't have that information anyway.

It was disappointing to get a bad review, as we work really hard to meet our clients expectations. You can probably see that from all of the great reviews that we have. However, in reading thorough all of the communication, what I did discover was that our agent did their job. They were the "source of the source" and pointed the potential buyer to the information they were looking for, which led buyer to making a sound decision for their future. For that, I am glad and wish buyer the best of luck on their home search.

If you still think we are awesome despite this bad review, feel free to let us know here.

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Megan Womack

Megan Womack came to Front Door Realty with over 10 years of customer service experience. She thrives on making sure our clients come first, is the ultimate people person, and makes friends everywhere....

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